Tuesday, March 8, 2011

Big time disappointment!

Back in December, I placed an order with Mabel White Laboratories. Its a DIY site for homemade soap, lotion, etc. and they have essential oils and bases for lotions and such. I was super excited because this site had the best prices in conjunction with the shipping prices for the essential oils and shea butter and container and what-have-you! Well, a couple of weeks went by and I still had not received my order, so I emailed them to see what was going on. I got a response that same day saying that she and her staff had gotten sick over the holidays and they were just getting back into getting the orders out. She told me that she would send it the next day by a much quicker way than what I had paid for and that she would also include a free gift for the long wait. Well, I can understand about being sick and having to get caught up. I told her that since I knew it was on its way, she didn't have to worry about the free gift or the speedier mailing process and that I was content to wait for my order to get here by the mailing preference I had paid for. I also gave her my hopes for a speedy recovery for her and her staff.

Okay, fast forward another month. Yep, it had still not arrived! So, I emailed again. I asked if my order had been shipped yet. I just figured that the catching up was still behind. I will give the benefit of the doubt for a while. I got NO response this time.

Now another month has gone by and I wrote again to inform them that I wanted a refund and that I was going to pursue reimbursement through paypal. Unfortunately, I can't because it has been over 45 days. Bummer! So, I did the next best thing I could think of....I contacted the Better Business Bureau in the state she is licensed in and filed a complaint and request for reimbursement. We'll see how it goes.

Now you all know that when I am excited about something I will do a post and promote it. The opposite is true when I come across a situation like this. I will do a post and warn as many people about it as possible!!! I certainly don't see the need for anyone else to pay for a product(s) they are never going to receive. So, here's my warning:

I would highly advise AGAINST buying from Mabel White Laboratories, Mabel White DIY or Mabel White Home Living Corporation!!!

Here is the web address so you know: http://www.mabelwhite.com/ and this is the supply co. I actually ordered from: http://www.mabelwhite.com/SupplyCo/index.htm

After not receiving a response for so long, I went and did a little google research and much to my dismay, I am not the only one who has had issues of this sort with this company. There are apparently many complaints about this company and if I had researched it more thoroughly, I could have completely avoided this whole thing. Oh, well, live and learn!

1 comment:

Nessa and Jeebs said...

yeah you're close- it's 6 but you're prolly also right about the different sizes. I have a friend with chickens giving me eggs and they are so nice and fresh! She won't let me pay for them though because she usually throws them away!! I need some chickens too- some day